![]() ![]() If your Creative Cloud membership is not being seen on the Windows 7 computer then please see Resolve connection errors with Adobe Creative Cloud and Creative Suite applications for information on how to resolve the connection error. Details regarding the process can be found at Learn how to download your Adobe Creative Cloud apps. If you are trying to install Lightroom 5.7.1, as part of your Creative Cloud membership, then please make sure to utilize the Adobe Creative Cloud desktop application to begin the installation process. You will want to provide this information to our chat support team at Contact Customer Care. The Adobe Photoshop Lightroom 5.7.1 is a 64 - bit software that you can download and install on your system after giving the serial key associated with it. As Kglad indicated in message #3 you will want to be prepared with alternate e-mail addresses or phone numbers that may have been used to register the Lightroom 5. If you have purchased Lightroom then it is possible it may be registered under a different e-mail address. Octanium I am sorry but I am not finding any registered copies of Lightroom under the e-mail address you are using to post to this public forum.
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